The Human Experience Component in Intelligent Automation

The Importance of Bringing HCD into IA

Your automation may be intelligent, but is it human-centered? A new EPAM whitepaper strongly suggests it should be. “Automation will yield a much higher adoption rate if it has been implemented with a human-centric approach. To responsibly invest in automation, organizations must marry UX and IA [Intelligent Automation] together, which in turn can help bring efficiency and satisfaction to every user’s experience.”