“In a World Where We're Not Even Allowed to Touch Our Own Faces or We Need All this Social Distancing, What Does ‘High Touch’ Look Like?”

Silo Busting 3: Business as Usual in Unusual Times with Chris Michaud and Albert Rees

For many organizations, our remote present is rough. In the third episode of Silo Busting, Chris Michaud, VP and Head of our Innovation Practice, says that for some clients “There's a fear. There's almost a frozen-ness to it of ‘How do we, say, continue to connect with our consumers? We're really not well structured to be direct-to-consumer. We're highly reliant on our physical stores or physical channels to be able to get distribution.’” To which Albert Rees, SVP and Head of Business Consulting and Michaud’s conversation partner, says: “Never let a good crisis go to waste.” Fact is, EPAM is fortunate in that we know a thing or two, or three, about being a distributed and remote workforce, and so we’re in a position to help. Michaud and Rees share stories and insights around what we’ve lately learned. Their dialogue zeroes in on working in a world in lockdown; the sudden and serious need for digital adoption; and how some orgs are finding creative ways to connect with customers in the era of social distancing. It’s all part of what Rees calls “business as usual in unusual times.”

Mentioned in this episode:

• Remote By Design™
• Getting to the Future
• EPAM ANYWHERE

Host: Macy Donaway
Editor: Kip Pilalas
Producer: Ken Gordon