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Global Markets, Human Centered Design, Product Design

The Leveraged Freedom Chair: Overcoming Obstacles

Boston 07.30.14, 11:53AM by Sophie Spiers

In a few short months, one of Continuum’s design concepts for the Leveraged Freedom Chair will be featured at the Cooper Hewitt Museum reopening in NYC! Continuum partnered with GRIT to design the LFC Prime for developed nation markets. Together, we created an increasingly functional and aesthetically pleasing chair design. Check out this video to … Read more

Business Design, Design Trends, Digital Design, Health Care, Innovation, Product Design, Service Design, Technology

This Week Made Real

Boston 07.25.14, 11:52AM by Gabriella DAgostino

Our top reads this week on things we care about—topics of design, service innovation, product development, technology, and healthcare #madereal.  The Wearable Wallet With the interest in wearable devices at an all-time high, Wired explains the next generation of wearable technology: the wallet. Innovative Data Collection New ways to use “big data” in the medical … Read more

Consumer Understanding, Service Design

Service Design, Beyoncé Style

Boston 07.25.14, 11:00AM by Sophie Spiers

What comes to mind when you think about…BEYONCÉ? Flawless? Talented? Great hair? Beyoncé and husband Jay Z’s “couple concert” in Boston last week was an epic display of  glitz and glam and light and dancing. It. Was. Awesome. And yet, because the concert was at Gillette Stadium and because Beyoncé is (according to Forbes) the … Read more

Around the Studio

Continuum L.A.

Boston 07.24.14, 11:00AM by Sophie Spiers

On the heels of our blog post about the Continuum Boston space, we thought it would be interesting to learn about the diverse histories of all of our studios! Our Los Angeles studio is perhaps the most historic of the five Continuum spaces. Beginning in the early 1900s, the original space— located at 901 Washington … Read more

Brand, Business Design, Consumer Understanding, Service Design

Please Stay on the Line: Rethinking the Employee Experience in Call Centers

Boston 07.22.14, 09:56AM by Abby Bickel, Emily Elwell, Jason Lee, Lee Moreau, Kristina Ricco and Buck Sleeper

Continuum’s Space Group engaged in a research project concerning the operation and employee experience of contact centers. The following report is an overview of our findings and the opportunities therein, based on our primary and secondary research.Read more

Consumer Understanding, Future Made Real, Health Care, Human Centered Design, Innovation, Technology

This Week Made Real

Boston 07.18.14, 11:00AM by Gabriella DAgostino

Our top reads this week on things we care about—topics of design, service innovation, product development, technology, and healthcare #madereal. A Leader in Human-Centered Design Breaking In features a profile about our founder, Gianfranco Zaccai, in order to show how he emerged as a leader in human-centered design. Customer Service Leadership Instilling successful customer service … Read more

Sustainability, Technology

Streaming Movies or Shipping DVDs

Boston 07.17.14, 11:19AM by Jared Kirschner and Isabeau Lalonde

Answer: Shipping DVDs   Context Membership models that allow users to access things like music, cars, and TV on-demand are a growing phenomenon. One of the most mainstream examples is Netflix, where movies and shows are watched on DVD or streamed directly online. But with a growing trend towards mobile and dematerialized experiences, the DVD … Read more

Around the Studio

Improving Our Craft, Honing Our Skills: How Hobbies Make Us Better Makers

Boston 07.15.14, 10:00AM by Taylor Reynolds

Crafting—a term that derives from glitter, glue sticks, and afternoons with our mother at the kitchen table, making memories and self portraits out of paper plates. Masterpieces. You may think, as a middle-aged something or other, that crafts no longer apply to you— you’re an adult, and you have serious adult things to accomplish on … Read more

Design Trends, Future Made Real, Global Markets, Human Centered Design, Innovation, Product Design, Technology

This Week Made Real

Boston 07.11.14, 10:30AM by Gabriella DAgostino

Our top reads this week on things we care about—topics of design, service innovation, product development, technology, and healthcare #madereal.  Innovation in the Third-World USA Today explains how medical device innovation could thrive in third-world nations as opposed to places like Silicon Valley. Customer Engagement  Successfully growing a business does not rely on product or … Read more

Human Centered Design, Usability

Leveraged Freedom Chair at Cooper Hewitt Museum

Boston 07.08.14, 10:00AM by Sophie Spiers

This coming October, The Leveraged Freedom Chair, for which Continuum created a design concept, will be honored at the Cooper Hewitt Museum reopening in New York, NY. The “Beautiful Users” exhibition, installed in the museum’s first-floor Design Process Galleries, will feature the Freedom Chair as part of ten new exhibitions. What’s Being Honored? The Leveraged Freedom Chair … Read more

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