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Future Made Real

This Week Made Real

Boston 04.29.16, 08:45AM by Allison Ryder

Our top reads this week on things we care about—topics of design, service innovation, product development, technology, and healthcare #madereal. Innovation Gets Agile According to Harvard Business Review, agile innovation isn’t new. Read more in the article. Next up for Innovation: The Hair Dryer? The New York Times profiles James Dyson, who has been thinking … Read more

Consumer Understanding, Technology

Leaders: Use Social Ethnography to Wander the Ecosystem, Meet People, and Learn

Boston 04.23.16, 07:14AM by Ken Gordon

How well do you know your ecosystem? I don’t mean: Have you read your team’s latest report on consumer trends? I mean: Do you have relationships with the people who populate your teams? Do you regularly speak with your customers? your suppliers? the people who sell your goods and services? those who write about your … Read more

Future Made Real

This Week Made Real

Boston 04.22.16, 08:55AM by Allison Ryder

Our top reads this week on things we care about—topics of design, service innovation, product development, technology, and healthcare #madereal. Amazon Gets Healthy Amazon’s Echo recites poetry—and answers healthcare questions, reports Engadget. Healthcare Meets Retail CVS’ latest initiative, CVS Express, lets customers order products via a mobile app for easy pickup, writes TechCrunch. Patient Quality … Read more

Digital Design, Product Design

Bits or Atoms: For Product Experiences, It’s Not a Choice.

Boston 04.15.16, 12:01PM by Mike Arney

There’s a push for products, and people, to be digital. The average American is just six years old when he or she gets a smartphone, and over 83% of families have tablets. But will most our future product interactions be with bits or atoms? Will everything that can be a digital experience become one? I … Read more

Future Made Real

This Week Made Real

Boston 04.15.16, 08:25AM by Allison Ryder

Our top reads this week on things we care about—topics of design, service innovation, product development, technology, and healthcare #madereal. The Case for Less Innovation This Fortune piece argues that we should also focus on business activities that enable employees to work productively. Improving Millennials’ Employee Experience According to HBR, Gen Y expects the same … Read more

Business Design, Consumer Understanding

CX: Returns on Investment and Learning

Boston 04.09.16, 06:51AM by Toby Bottorf

Last week I was honored to speak on a lively panel sponsored by the Customer Experience Professionals Association (CXPA), addressing the topic members want most to discuss: capturing and communicating the return on investment for customer experience (CX) initiatives. Practitioners often struggle to get this kind of work funded and prove its value in advance. … Read more

Future Made Real

This Week Made Real

Boston 04.08.16, 08:56AM by Allison Ryder

Our top reads this week on things we care about—topics of design, service innovation, product development, technology, and healthcare #madereal. Partners in Design Fisher-Price announces a partnership with interior designer Jonathan Adler in the Wall Street Journal. Innovation and the Gig Economy TechCrunch looks at how services like Uber are helping our economy drive innovation. … Read more

Consumer Understanding, Human Centered Design, Technology

“House of Cards,” Netflix, and Big Data Ambivalence

Boston 04.02.16, 09:17AM by Ken Gordon

Netflix seems to know what I like… and I have mixed feelings about this. On the one hand, the ubiquitous streaming service informed me, a few weeks ago, that a hot-out-of-the-oven season of House of Cards, one of my favorites, was available for viewing. I still recall my Pavlovian gratitude when the nav bar “dinged” with the notification. A reliable Netflix recommendation … Read more

Future Made Real

This Week Made Real

Boston 04.01.16, 08:07AM by Allison Ryder

Our top reads this week on things we care about—topics of design, service innovation, product development, technology, and healthcare #madereal. How Tech Impacts Parents and Employees HBR’s Alexandra Samuel attended our SXSW panel on the Future of Parenting, and drew some parallels between how technology influences raising children and contributing at work in this article. … Read more

Consumer Understanding, Human Centered Design, Innovation, Technology

This Time, It’s Personal: Kevin Young Hacks His Apple Watch

Boston 03.26.16, 08:52AM by Ken Gordon

When a Continuum employee faces a design challenge in his or her personal life, what happens? He or she charges full force into prototyping and problem-solving, just as if it were a client project, to find the right solution! That’s precisely what happened when Kevin Young, Senior Vice President of Product Experience, bought an Apple … Read more

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