Turns out, 96% of consumers are happy with their banks adopting AI. Yes, 96%! We discovered this, and a number of other interesting banking facts, in the course of producing the Consumer Banking Report 2024. The study engaged with 9,000 banking customers in nine countries and learned their takes on data sharing, instant payments, and more. If you are in the banking business, we suspect that you'll be happy to read it.
filed in: financial services, customer experience, artificial intelligence
