Our top reads this week on things we care about—topics of design, service innovation, product development, technology, and healthcare #madereal.
How to Focus on Patient Experience
New start-up Docent extends connections with patients beyond the hospital to improve patient experience, as reported in Fast Company.
The Robot Will Serve You Now
Japanese retailer SoftBank is staffing a store almost entirely with machines. Read about what this means for customer experience in TechCrunch.
Starbucks Continues to Excel at Brand Loyalty
As reported in Loyalty 360, the coffee retailer credits the convergence of retail products, CPG, digital, and loyalty cards for maintaining its strong customer base.
How Hospitals Innovate
Hospitals & Health Networks suggests hospital systems can create a culture of disruptive innovation, and outlines how to do it.
filed in: made real
